Frequently Asked Questions

How do I play a session?
On the home page of your OnDemand product, you can browse content by session, track, the meeting schedule, or presenter.  You can also search for specific content by using the search bar.

Once you search, all presentations containing your search word will appear.

Select “Mentions in the Session” underneath the image of a specific session to jump to the specific point in the session where your key word is mentioned.

Can I save a session to watch later?
Yes, you can add a session to a playlist to organize your content or select watch later to add to a list.  To revisit a session you marked, select My Activity from the navigation menu on the home page. There you can see recently viewed sessions, your Watchlist, or your playlist folders.

Will the player remember where I left off in a session?
Yes, if you have begun watching a session, the player will automatically start at the place you stopped regardless of what device you are on.  In other words, if you start watching a session on your work computer, you can immediately start playing at the place you stopped watching on your tablet or phone.  To see a list of sessions that you have recently watched, browse by Recently Viewed under My Activity.

I can’t hear the session.  How do I fix that?
You may have up to three places that control the volume. Within the video window (place your mouse over the video window and there is a volume control on the bottom right), on your computer and on your speakers if you have external speakers.

Do I have to be online to watch sessions?
Yes, you must be online to watch sessions.

How do I watch sessions on my mobile device?
Sessions are automatically formatted to play on most mobile devices.  Simply log-in on your mobile device.  We cannot guarantee compatibility with every mobile device as operating system requirements are constantly changing.

You must be online to stream sessions on your mobile device.  Sessions cannot be downloaded to your mobile device.  Most sessions should work over 3G/4G in addition to WiFi, however the quality will depend on the bandwidth available at any given location and time.

How long will I have online access?
Most of the meeting sessions will be available online for two years after the meeting.

I can’t find the session I want to watch, but it was listed as part of the product.  How do I find it?
We can only publish sessions with speaker permission, which is subject to change at any time.  We do our best to keep the content list up to date; however, materials may not reflect the most accurate content listing if a speaker has requested their session not be published after the content list was published

How do I play a session?
On the home page of your OnDemand product, you can browse content by session, track, the meeting schedule, or presenter.  You can also search for specific content by using the search bar.

Once you search, all presentations containing your search word will appear.

Select “Mentions in the Session” underneath the image of a specific session to jump to the specific point in the session where your key word is mentioned.

Can I save a session to watch later?
Yes, you can add a session to a playlist to organize your content or select watch later to add to a list.  To revisit a session you marked, select My Activity from the navigation menu on the home page. There you can see recently viewed sessions, your Watchlist, or your playlist folders.

Will the player remember where I left off in a session?
Yes, if you have begun watching a session, the player will automatically start at the place you stopped regardless of what device you are on.  In other words, if you start watching a session on your work computer, you can immediately start playing at the place you stopped watching on your tablet or phone.  To see a list of sessions that you have recently watched, browse by Recently Viewed under My Activity.

I can’t hear the session.  How do I fix that?
You may have up to three places that control the volume. Within the video window (place your mouse over the video window and there is a volume control on the bottom right), on your computer and on your speakers if you have external speakers.

Do I have to be online to watch sessions?
Yes, you must be online to watch sessions.

How do I watch sessions on my mobile device?
Sessions are automatically formatted to play on most mobile devices.  Simply log-in on your mobile device.  We cannot guarantee compatibility with every mobile device as operating system requirements are constantly changing.

You must be online to stream sessions on your mobile device.  Sessions cannot be downloaded to your mobile device.  Most sessions should work over 3G/4G in addition to WiFi, however the quality will depend on the bandwidth available at any given location and time.

How long will I have online access?
Most of the meeting sessions will be available online for two years after the meeting.

I can’t find the session I want to watch, but it was listed as part of the product.  How do I find it?
We can only publish sessions with speaker permission, which is subject to change at any time.  We do our best to keep the content list up to date; however, materials may not reflect the most accurate content listing if a speaker has requested their session not be published after the content list was published