How to Access

How to Access OnDemand

To access Cleveland Clinic OnDemand, you need the access code that was sent to you from Cleveland Clinic OnDemand.

If you purchased before a Meeting, your access code was sent during the Meeting. If you purchased after that, your access code was sent immediately after purchase.

If you do not receive your receipt with the access code, please check your Junk Mail folder for an e-mail.

If you need your access code resent, please contact support@OnDemand.com and provide the e-mail address that you used to purchase the Cleveland Clinic OnDemand product.

Once you click on your access link, you will be prompted to register and create a username/password.

On subsequent visits, you do not need your personalized access link. You can simply go to Login from the Cleveland Clinic OnDemand page, then select your specialty and log in with the username and password you created.

You can use the Forgot Username/Password functionality on the Login page. Enter the email address that you used when you registered your Cleveland Clinic OnDemand access link, and we will send your username, along with instructions on resetting your password. For security reasons, passwords cannot be emailed.

To begin viewing sessions, insert the USB Drive into the USB Port of your PC or Mac computer.

Close any automatic prompts (such as “AutoPlay”) that you receive upon connecting the USB drive to your computer.

For PCs:
Open My Computer and select the USB Drive, then double-click Play.

For Macs:
Double-click the USB Drive icon, which will appear on your desktop, and then double-click Play.

This product is designed to allow you to view the video presentations with audio as if you were in the room. You cannot download videos. You can download audio-only MP3s from the online version only. Please see the FAQ in the online version for more details.

If you do not have Silverlight or an HTML5-compatible operating system/browser, you may need to be online the first time you use the USB drive. To download Silverlight, go to www.microsoft.com/getsilverlight. Once you download Silverlight, the USB product can be used without an internet connection.

If you need additional help, please contact us:
U.S. Customers Only: (800) 501-2303
All Others: (818) 844-3299
Email: support@OnDemand.org
Support Hours: 6:30 a.m. – 5:00 p.m. PT

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